Google, HP stop Chromebook 11 laptop sales
NEW YORK: Search engine giant Google and PC maker HewlettPackard (HP)
have paused sales of Chromebook 11 due to reports of some chargers
getting damaged due to overheating.
Chromebooks are laptops powered by Google’s Chrome OS operating system. HP’s Chromebook 11 was introduced globally last month eyeing the holiday season demand.
“Google and HP are pausing sales of the HP Chromebook 11 after receiving a small number of user reports that some chargers included with the device have been damaged due to overheating during use,” Google vice-president (product management) Caesar Sengupta said on the official Chrome blog.
In the meantime, customers who have purchased an HP Chromebook 11 should not use the original charger provided with the product, he added.
Chromebooks are laptops powered by Google’s Chrome OS operating system. HP’s Chromebook 11 was introduced globally last month eyeing the holiday season demand.
“Google and HP are pausing sales of the HP Chromebook 11 after receiving a small number of user reports that some chargers included with the device have been damaged due to overheating during use,” Google vice-president (product management) Caesar Sengupta said on the official Chrome blog.
In the meantime, customers who have purchased an HP Chromebook 11 should not use the original charger provided with the product, he added.
It is, however, not clear whether Chromebook 11s, which have been
sold in India are also facing the same problem with the charger.
HP Chromebooks start at around $299 in the US, while Chromebook 14 is available in India for ` 26,990.
Google said it is working on rectifying the problem.
“We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can,” Sengupta said.
In the interim, customers may continue using their Hewlett-Packard Chromebook 11 with any other Underwriters Laboratories-listed micro-USB charger, for example one provided with a tablet or smartphone, he added.
NAME RAHUL SINGH 2
PGDM 1 SEM
HP Chromebooks start at around $299 in the US, while Chromebook 14 is available in India for ` 26,990.
Google said it is working on rectifying the problem.
“We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can,” Sengupta said.
In the interim, customers may continue using their Hewlett-Packard Chromebook 11 with any other Underwriters Laboratories-listed micro-USB charger, for example one provided with a tablet or smartphone, he added.
NAME RAHUL SINGH 2
PGDM 1 SEM
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