Monday, April 16, 2012

Maruti Suzuki sees tough first half FY13 for auto makers


 

Maruti Suzuki expects passenger car sales across the industry will grow in 7-10% range in 2012-13 (April-March), more than twice as fast it grew in the last fiscal year, but still much slower than the 30% it accelerated in 2010-11.
Car sales in India were hit by expensive loans and fuel price hikes in 2011-12 and Shashank Srivastava, Maruti's chief general manager - marketing told CNBC-TV18 on Wednesday that the first half is likely to remain difficult for auto makers.
"I don't see the fundamentals changing at this point of time. The interest rates continue to be high. Fuel prices are actually high and rising. So I don't see a significant change in the basic fundamentals and I think the first half of this fiscal year is going to be tough for the industry," he said.
Industry watchers say the festive season post September coupled with a cut in interest rates will help car sales pick up pace.
Last fiscal year sales of India's largest passenger car maker slipped 11% from a year ago to 11,33,695 units as people shunned petrol cars and sales of its popular Swift hatchback were hit by a labour strike at its Manesar plant.
Its sales picked up in the last three months helped by the launch of new Swift and compact DZire and resumption of normal production at its plants.
The diesel variants of Swift, Ritz and DZire have been driving sales for Maruti Suzuki since petrol prices went up sharply last year and that trend is likely to continue this fiscal too, with petrol prices likely to go up again.
Maruti is boosting its diesel engine capacity. It signed a diesel engine sourcing deal with Fiat India in Jan and also announced plans to expand diesel engine capacity in Gurgaon in March.
Further, the company is launching a multi-utility vehicle Ertiga later this month, its first in this segment, and that should also boost its sales this year, feels Srivastava.
Maruti Suzuki, like other car makers, hiked prices from April, to pass on the hike in excise duty by the Union and several state governments. Srivastava said pricing action going ahead will depend on commodity movement.
Raw material expenses account for 77-80% of total costs, he said.
Below is the edited transcript of his interview on CNBC-TV18. Also watch the accompanying video.
Q: While numbers were still strong at over 1 lakh, there was some concern that it probably missed street estimates. Are there any concerns that you see cropping through either in terms of competition or any of the taxation changes?
A: The January-March quarter was pretty strong for us. We did 320,000 plus vehicles, which is significant in the sense that we required those numbers to achieve the 1 million domestic sales mark and we did that. 
Yes, March sales were strong both in the industry as well as for Maruti Suzuki. We did our highest ever numbers, so did the industry. The industry was about 294,000 units, which is extremely high. The industry witnessed a growth of 20% growth in March. Of course it's helped by the fact that there were rumours around the Budget that excise duty will increase. 
There was a last minute push because from April 1, the new road tax and registration kickstarts in some of these states. Also the fact that the last week was Navratra considered to be very auspicious. But I would say that it's like a storm before the lull because I don't see the fundamentals changing at this point of time. The interest rates continue to be high. Fuel prices are actually high and rising. So I don't see a significant change in the basic fundamentals. I think the first half of this fiscal year will be tough for the industry.


amit pratap singh
pgdm 2nd sem


Marketing Mix Kingfisher Airlines


1. Product
Kingfisher First (International & domestic routes) Kingfisher Class (International & domestic routes) Kingfisher Red – formerly known as Air Deccan (Domestic routes) Flying Chef

2. Price
Kingfisher Airlines being a premium airline adopts a premium pricing strategy Kingfisher Red its low fare arm adopts a low fare pricing The pricing strategy aviation industry is highly dependent on the behaviour of the crude oil prices, dollar rates and competition. Fuel at present accounts for 45 per cent of an airline’s total operating cost.

3. Place
Kingfisher Airlines operates services to 80 destinations domestic as well as international. International operations started on 3 September 2008, with a flight from Bangalore to London. One of the reasons to acquire Air Deccan was to gain entry on to the international circuit, by gaining advantage on Air Deccan`s eligibility to fly international (as per DGCA rules) It also has plans to add several international destinations such as Bangkok, Hong Kong, Karachi, Kuala Lumpur, Lahore, Malé and Singapore in 2009

4. Promotion
Kingfisher Airlines as a brand is promoted in many ways When it was launched Yana Gupta was the brand ambassador Hoardings/ Press Release Kingfisher Airlines sponsors Mumbai ATP Open KF First sponsors Mtv Style Awards 06 Kingfisher kicks off Rs 1 billion campaign (On Launch of its international flight to London) Formula 1 team (Force India) IPL team (Royal Challengers) Red Pouch The colour “RED” King Club frequent flier programme Vijay Mallya himself is a brand ambassador for all his brands including Kingfisher Airlines

5. Physical Evidence
Kingfisher Airlines started its operations on May 9, 2005 with a fleet of 4 Airbus A320 aircrafts. Kingfisher Airlines was the first airline in India to operate with all new aircraft. On June 15 2005 Kingfisher Airlines became the first Indian airline to order the Airbus A380, to be delivered by 2014 Fleet size of 73 and 137 orders placed The planes have the best in-flight facilities that match world class standards

6. Process
KFs Tickets through ATMs The Roving Agent Web Check-In FlyBuy SMS Flight Updates Mobile Ticketing

7. People
Being a service industry it has two types of customers: External Customers (Passengers) Internal Customers (Employees) Kingfisher Airlines uses the term “Guests” for its external customers. Dr Mallya tells his crew to treat every guest “In the same way as if they have visited his home.” In an airline, Cabin Crew play an important role because they are the ones who deliver the service and therefore they are termed as The Walking Billboards of an organization.

Mayank Mittal
PGDM-2nd sem
PGDM- 11/22

Marketing Mix Cafe Coffee Day


MARKETING MIX:

Product:
Café Coffee Day product mix constitutes a wide range of products that appeal  primarily to Indian coffee and snack lovers. Products have a decided Indian taste to it – be it food or coffee. Most of the eatables have been adopted to meet the Indian taste buds like samosa, biryani, masala sandwich, tikka sandwich etc. Thus they have been trying to capture the Indian taste along with classic coffee.The best selling item in summer is frappe, which is coffee and ice cream blended together. The young people favor it. In winter it is cappuccino. Their merchandising includes funky stuff like t-shirts, caps etc.

Price: Considering that Café Coffee Day knows its major customer lies in the bracket of 15- 29,it has tried to derive a policy whereby it can satisfy all its customers. The price for a cup of coffee ranges from Rs.45 to Rs 80. From the time it first started its operations, there has been only minor changes in the pricing policy of Café Coffee Day. The changes have been more due to the government taxes than any thing else

Place:
The strategy CCD has adapted is to place a cafe in every possible location where some business can be generated.This is a prime factor in determining the success of a retail chain. Café Coffee Day looks to cater to their target market with strategically located outlets.
Their outlets are generally located in High Street/ Family Entertainment Centers, gas stations, near Collegesetc .

Promotion:
CCD  is  involved in all the areas of serious consumer passion like:
Television:Café Coffee Day held a contest around a very popular programme on Zee English calledFriends. All the six lead characters are shown often visiting a coffee shop.They have tied up with Channel [V]‘s Get Gorgeous contest.
Tie-ups:Besides that Café Coffee Day also tie up lot of the youth brands. So they have a contest going on with Levis,another one with Scooty, Liril, latest one with Airtel Friends.
Sales Promotion:Café Coffee Day uses special ‘Café Citizen Card’ for rewarding Café Coffee Day’s customers. It is a loyalty program to gain new customers and retain the existing ones.

Process:
The ordering and delivery process in CCD was earlier based on self- service. But now in most its coffee shops the waiter comes and takes away the order and delivers the order on table.

Physical evidence:
a)Logo , image, brand: Café Coffee Day has used bright red and green colors in its logo. RED stands forleadership , vitality,passion for coffee. The GREEN stroke harks back the coffee plantations that they own.Café is noticeably larger in the logo to denote that Café Coffee Day pioneered thecafé concept in India way back in 1996.The font looks as though the letters have congealed out of a liquid.
b) Architecture and Decor:Largely wood and granite based interior with  young colours of today,like limegreen, yellow, orange, and purple predominate.
c) Literature:The literature provided by Café Coffee Day is indicative of its youthful image. The menus, posters, pamphlets are all designed to attract young and young at heart

People: People at Café Coffee Day believe that “People are hired for what they know but fired for how they behave”. Motivation and personal skill are laid emphasize upon. Their employees are like friend to the customer but at the same time they know about the international standards of hygiene and cleanliness and personal grooming.

Mayank Mittal
PGDM- 2ND SEM

tata latest news

Sensex volatile and Tata Engines, HUL, Tata Energy up

Indian marketplaces shifted returning into the good geography amongst movements monitoring company pattern in Oriental marketplaces. FMCG, automatic and real estate shares obtained, while oil & gas and PSU dropped. The Sensex was dealing up 14.78 factors at 17,236.92 with 15 elements getting. In the intervening time, the Effective was dealing greater by 8.80 factors at 5,243.20 with 26 elements getting. The 30-share standard catalog, BSE Sensex began out with a obtain of 37.12 factors at 17,259.26, whereas the wide centered NSE Effective began with an increase of 19.70 factors at 5,254.10.
Sensex Movers
In the Sensex I T C provided increase of 13.03 factors followed by Tata Engines 10.48 pts, Hindustan Unilever 8.35 pts, Condition Financial institution of indian 7.51 pts and Wipro 3.96 pts.
on the other hand, in the Sensex H D F C Financial institution provided drop of 11.09 factors followed by Infosys 10.26 pts, Oil & Organic Gas Organization 7.3 pts, Tata Precious metal 2.6 pts and I C I C I Financial institution 2.15 pts.
Market Breadth
Market depth was adverse with 1,068 developments not in favor of 979 decreases.

Deepak kumar
pgdm2nd sem

Marketing Mix Reliance communications

7 P’s of marketing for Reliance Communications

Product
Reliance mobile always faced the problem of weak network. So to correct the major have invested over Rs 300 crore to upgrade to NGIP (Next Generation IP) network. Product has to sell itself. Now they are launching about more than 1100 network towers to provide more coverage to its customers.

Price
There are many ways to price a product. The pricing policy/ strategy vary in various situations. In case of Reliance mobiles they have priced their product at a very low price & they also come up with new plans.

Place
Another element of Marketing Mix is Place. Place is also known as channel, distribution, or intermediary. It is the mechanism through which goods and/or services are moved from the manufacturer/ service provider to the user or consumer. Reliance Mobiles do not find it very difficult to find the distribution channel because they are the old players and distribute their product in India.

Promotion
Another one of the 4P’s is promotion. This includes all of the tools available to the marketer for ‘marketing communication’. Reliance has recently started doing heavy promotions.

Physical Evidence
Physical Evidence is the material part of a service. Strictly speaking there are no physical attributes to a service, so a consumer tends to rely on material cues. As Reliance mobile provide various rental plans.

People
Reliance always valued their customers. They provide a very cheap call rates affordable to the lower class.

Process
Process is another element of the extended marketing mix, or 7P’s.There are a number of perceptions of the concept of process within the business and marketing literature.

Mayank Mittal
PGDM- 2nd sem
PGDM/11/22

Infosys hit by slew of downgrades post Q4 earnings

Infosys lost 0.3 per cent to Rs 2,394.50, extending losses from a 13 per cent plunge on Friday after a slew of analysts downgraded the stock following its lower-than-expected revenue growth outlook on Friday.

CLSA downgraded India's No.2 software services exporter to 'Underperform' from 'Outperform,' with a 12-month target price of Rs 2,630.

Meanwhile, Deutsche Bank cut the stock to 'Hold' from 'Buy', with a revised target price of Rs 2,400, while Macquarie also downgraded the stock to "Neutral", but with a target price of Rs 2,450.

"Mishaps on the HR front, a protracted re-organisation and continued operational slip-ups, all in the past 18 months has invariably raised the bogey of Infosys is losing its magical operational excellence," said CLSA in its report.

Deutsche Bank said Infosys' rivals Tata Consultancy Services and Wipro were "best positioned to deliver value" given clients in the sector are facing budget constraints on their spending.

At 10:05 AM, shares in Infosys were trading at Rs 2406.00, up 0.11 per cent on the Bombay Stock Exchange (BSE).

Analysts said that the biggest disappointment was Infosys' revenue guidance for the next year, which is taken as a benchmark for the IT industry as a whole.

Infosys Ltd, India's No.2 software services exporter, posted a 27.4 per cent rise in quarterly profit on Friday, but forecast lower-than-expected revenue growth for the current fiscal year due to an uncertain global economy and currency volatility.

Bangalore-based Infosys said on Friday consolidated net profit for the fiscal fourth quarter ended March 31 rose to Rs 2316 crore ($449 million) from Rs 1818 crore a year earlier. However, Infosys missed the Q4 dollar guidance.

The company expects its dollar revenues to grow 8-10 per cent for the year ending March 2013 to $7.55 billion to $7.69 billion.

"The year ahead looks challenging for the IT (information technology) services industry, with slow recovery in the global markets," said S.D. Shibulal, chief executive officer of Infosys.

"We are executing our Infosys 3.0 strategy which is meant to deliver high quality growth in the medium to long-term. We are making investments and have put in place a structure to deliver on this strategy," he added.

Shibulal also said that Infosys for the first time did not meet the lower end of the guidance in the January-March quarter. He also expects client budgets to be flat to marginally down. 



Saket Kumar
pgdm2nd

About 5 s

                                                                 

What are Five 'S'
Five 'S' are derived from the first letters of the words
SEIRI means Organisation or sorting
SEITON means straighten or prepare correctly
SEISO means Cleanup or Cleanliness
SEIKETSU means Standardisation
SHITSUKE means Discipline
They are five integrated parts of House keeping or work place Management.
When were they introduced?
According to Takashi Osada author of the Five 'S', they have been there from a very long time. But we were not aware of them. If we look around the place, whether it is home or our work area we can always find lots of room for improvement.
What benefit we get by practising Five 'S'?
A clear work place is high in Productivity
A clear work place is high Quality
A clear work place helps in Cost Reduction
A clear workplace ensures Delivery on Time
A clear workplace is Safe for people to work.
A clear workplace will bring high Morale.

How to introduce Five 'S'?
Step 1: Tidy up first (active Five 'S')
Step 2: Making a habit of Five 'S'
Step 3: Taking Five S to a higher level. (Preventive 5S)
Details of Step 1
Preparation : Recording the present situation
Process 1: Eliminating unnecessary items
Process 2: Fixing Storage places
Process 3: Consolidating daily cleaning procedures
Process 4: Maintaining spotless workplace
Process 5: Visual control in the workplace
Finally can you see the improvements?
Details of Step 2
Preparation : Photographing the new look at the workplace
Process 1: Controlling stock level
Process 2: Making it easy to use and return things
Process 3: Making clearing and checking habitual
Process 4: Maintaining spotless workplace
Process 5: Maintaining standards throughout the organisation
Finally has 5 'S' became a habit?
Details of Step 3
Preparation Evaluating the factory where 5 'S' has become habitual
Process 1: Avoiding unnecessary items
Process 2: Avoiding disorganisation
Process 3: Cleaning without getting dirty again
Process 4: Prevents degradation of the Environment
Process 5: Systematisation Training
Finally has your factory become a first class 5 S factory.
Can five 'S' be carried out in office?
It can be and should be implemented in office as well as at home. Modern offices are easy place to implement them. But still we may face problem as people have individuality and their own style of functioning. This makes standardisation difficult. Takashi Osada suggest 'ONE' as best campaign. i.e one location for keeping things
One day processing.
One file.
One hour meeting.
One page memo.
One minute phone call.
One copy filing etc.
Organise periodical audit and evaluation performance. Fix targets.
Arrange competition at various levels (Inter and Intra).
Have proper knowledgable evaluators.
Collect statistical data.
Create a museum room.
Ensure continuous improvement.
How to make Five S to work effectively?
Top management support, but it is not necessary whatever top management accepts will be supported. We have to create a conviction.
Planning stage:
Have a budget. Give wide publicity. Announce a date. Ensure all the materials needed is available. At the initial stage take up one area. Ensure that it does not lead to problem. First step is 'SEIRI' Send away the unwanted. Second step is finding out the reason. Clean up and create a tidy place. Next step is keeping it that way. It may some times call for change in the layout. Final step is micro level improvement
Implementation stage:
Form a Five S council and decide the co-ordination. Prepare the working system which should include evaluation criteria, awards etc. Make it known to all. Have teams for improvement. Like for everything, management plays a crucial role. Take photographs before carrying out changes. There are some problem areas. Identify them. Have special attention for that.
manoranjan kumar
pgdm 2nd sem
pgdm/11/21